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Title
Text copied to clipboard!Salesforce Administrator
Description
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We are looking for a dedicated and experienced Salesforce Administrator to join our team. The ideal candidate will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform. This role requires a deep understanding of Salesforce's capabilities and limitations, as well as the ability to communicate effectively with stakeholders to gather requirements and implement solutions. The Salesforce Administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes. This role is part technical project manager, part administrator, and part Salesforce analyst. The Salesforce Administrator will be responsible for executing on the day-to-day configuration, support, maintenance, and improvement of our CRM platform. The successful candidate will have a record of success in improving processes and adoption using the Salesforce platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes including: Marketing, Outreach, and our core program business processes. This role is part technical project manager, part administrator, and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance, and improvement of our CRM platform.
Responsibilities
Text copied to clipboard!- Manage Salesforce.com CRM application.
- Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.
- Complete regular internal system audits and prepare for upgrades.
- Manage Salesforce.com data feeds and other integrations.
- Coordinate the evaluation, scope, and completion of new development requests.
- Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities.
- Assist in training of new users, and grow the Salesforce.com skill set across the organization.
- Effectively act as the liaison between our users, vendors, and the application development teams.
- Work independently with members of the user community to define and document development requirements.
- Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.
Requirements
Text copied to clipboard!- Proven work experience as a Salesforce Administrator or similar role.
- Salesforce Admin (ADM201 and ADM211) certified.
- Sales Cloud, Service Cloud, and Developer certifications preferred.
- Strong understanding of Salesforce best practices and functionality.
- Strong data management abilities.
- A documented history of successfully driving projects to completion.
- A demonstrated ability to understand and articulate complex requirements.
- Experience with nonprofit processes preferred.
- Previous experience working in a SCRUM or agile environment preferred.
- Excellent project management skills and a positive attitude.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with Salesforce administration?
- How do you handle data management and data integrity within Salesforce?
- What is your experience with Salesforce integrations?
- Can you provide an example of a complex problem you solved using Salesforce?
- How do you stay updated with Salesforce updates and best practices?
- Describe a time when you had to train a team on Salesforce functionalities.
- How do you prioritize and manage multiple Salesforce projects?
- What strategies do you use to gather requirements from stakeholders?
- Can you discuss a successful Salesforce project you managed from start to finish?
- How do you handle user support and troubleshooting in Salesforce?